2024-06 · 2024-Q2
McDonald's Ends AI Drive-Thru After Failures
Outside the model: ReliabilityAgent tooling was not the attack surface, so no layer applies.
- Fixable
- Unknown
- Vendor response
- Unknown
- In the wild
- Yes
- Actor
- Not applicable
Target
McDonald's AI drive-thru (IBM)
Impact
AI added 260 McNuggets, bacon on ice cream, unwanted items; three-year IBM partnership terminated
Root cause
AI failed to interpret accents, dialects, background noise, and overlapping voices
Sources
Catalog
Cite this: AgentProv incident record: McDonald's Ends AI Drive-Thru After Failures (2024-06). https://agentprov.com/incidents/2024-06-mcdonald-s-ends-ai-drive-thru-after-failures