2024-01-18 · 2024-Q1
DPD AI Chatbot Malfunction
Outside the model: Model safetyAgent tooling was not the attack surface, so no layer applies.
- Fixable
- Vendor patch
- Vendor response
- Patched
- In the wild
- Yes
- Actor
- Not applicable
Target
DPD (UK parcel delivery)
Impact
Chatbot swore at customers, wrote poetry criticizing DPD, called itself "the worst delivery firm"; 1.3M views on X
Root cause
System update removed guardrails from AI chat element
Sources
Catalog
Cite this: AgentProv incident record: DPD AI Chatbot Malfunction (2024-01-18). https://agentprov.com/incidents/2024-01-18-dpd-ai-chatbot-malfunction